Requirements
iOS 17 or later. Apple Watch capture requires watchOS 11 or later and a paired iPhone.
REAL HELP FOR LITTLE MOMENTS
How can we help?
Questions, feedback, or something behaving strangely? Tell us what happened.
Email supportsupport@helloreadysetgo.com
Helpful details
Include the app version, iPhone or Watch model, OS version, and exact error wording. Please do not email private stories, audio, or photos unless we specifically ask.
Privacy or deletion
See privacy choices or account deletion for immediate steps.
COMMON QUESTIONS
A few things to try.
Why is the first transcription taking longer?
Little Moments may need to prepare its on-device speech model the first time. Keep the app open and the iPhone connected to a reliable network for the initial setup. Later transcription stays on the iPhone.
A name was transcribed incorrectly. What should I do?
On Review Moment, edit the journal entry before saving. The original transcript remains available from the review screen and later from the moment’s overflow menu. Check that the person’s first name or alias is saved in Settings so it can be used as a local spelling hint next time.
Why is my Watch recording still waiting?
The Watch is a companion, not a standalone journal. Keep the paired iPhone nearby, open Little Moments on the phone, and confirm both devices have Bluetooth and Wi-Fi available. The iPhone handles transcription, review, sign-in, and sync.
Why can’t I see every photo from that week?
If Photos access is Limited, Little Moments can show only the items Apple has allowed. Use the choose-more control or Browse all Photos to open Apple’s system picker. Photo date filtering stays on the iPhone.
What does inviting a family member allow?
Invited members are full co-editors. They can view, add, edit, and delete shared profiles, moments, audio, photos, milestones, and highlights. Little Moments does not currently offer a read-only role.
Can I undo a milestone?
Yes. A suggestion can be dismissed, and a confirmed milestone can be archived or restored without deleting its source moment.
When are automatic highlights created?
Only when the family owner opts in. Weekly drafts are checked Wednesday for the previous Monday–Sunday week; monthly drafts on the 4th for the previous month; yearly drafts on January 1. Existing exact-period chapters are never overwritten.
How do memorial profiles handle birthdays?
Birthdays remain part of the journal and highlights. Advance birthday cards are off by default for a memorial profile, every family member controls their own preference, and the app does not invent a present age.
Listen is not playing a saved recording.
Check that the phone has a network connection, raise the media volume, and try reopening the moment. If it still fails, email support with the app version, device model, OS version, and any visible error. Do not attach the recording unless we ask.
How do I delete my account?
Open Settings, scroll to Account actions, and choose the deletion option. The effect differs for a family owner and a member. Read the full account deletion guide.